Zivox Inc. ("Zivox," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website, use our client portal, or engage our services. We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), Ontario privacy requirements, and applicable United States privacy laws including state consumer privacy statutes where relevant (such as the California Consumer Privacy Act (CCPA), as amended by CPRA, for California residents).
1. Information We Collect
We may collect: (a) identity and contact data (name, email, phone, company, job title); (b) account and authentication data for portal users; (c) project, billing, and support communications; (d) technical data (IP address, browser type, device identifiers, cookies, usage logs); and (e) information you submit through forms, demos, or consultations. We collect personal information only as reasonably necessary for identified purposes.
2. How We Use Personal Information
We use personal information to deliver and improve our AI, automation, and software services; manage client relationships and projects; process payments and invoices; provide support; send service-related communications; comply with legal obligations; and, with consent where required, send marketing communications. We do not sell personal information. We do not use sensitive personal information for purposes beyond those permitted by applicable law.
3. Legal Basis & Consent (Canada)
Under PIPEDA, we rely on consent, contractual necessity, legitimate business interests (where appropriate), and legal compliance. You may withdraw consent for non-essential processing, subject to legal or contractual restrictions. We will explain the consequences of withdrawal upon request.
4. United States Residents
Where U.S. state privacy laws apply, you may have rights to know, access, correct, delete, or obtain a portable copy of personal information, and to opt out of certain processing such as targeted advertising, sale, or profiling in furtherance of decisions producing legal or similarly significant effects. We honor applicable opt-out preference signals where required. To exercise rights, contact us using the details below. We will not discriminate against you for exercising privacy rights.
5. Cross-Border Transfers
Zivox operates in Canada and serves clients in the United States. Personal information may be stored or processed in Canada, the United States, or other jurisdictions where our service providers operate. When information is transferred across borders, we implement appropriate contractual and organizational safeguards consistent with PIPEDA and applicable U.S. requirements.
6. Retention & Security
We retain personal information only as long as necessary for the purposes described, unless a longer period is required by law. We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
7. Your Rights & Contact
You may request access, correction, or deletion of your personal information, or submit a privacy complaint. Contact: privacy@zivox.io or Zivox Inc., 18 Cedar Drive, Scarborough, ON M1J 3E8, Canada. We will respond within timeframes required by applicable law. Canadian residents may also contact the Office of the Privacy Commissioner of Canada if concerns remain unresolved.